Privacy Policy for The Nache Method

Last Updated: 01/30/2025

At The Nache Method ("TNM," "we," "us," or "our"), we are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy outlines our practices regarding data collection, usage, and your rights related to your personal information when you interact with our website, services, and online classes.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, billing information, and other details provided when signing up for memberships, classes, or newsletters.

  • Usage Data: Information about your interactions with our website, such as IP addresses, browser type, and access times.

  • Payment Information: Processed securely through third-party payment providers; we do not store credit card details.

2. How We Use Your Information

We use your information to:

  • Provide access to our classes, programs, and content.

  • Process payments and manage subscriptions.

  • Improve user experience through analytics and customer support.

  • Send marketing emails and updates (you can opt out at any time).

  • Comply with legal obligations.

3. Data Protection and Security

We implement appropriate security measures to protect your personal data. However, no transmission over the internet can be guaranteed 100% secure, and you acknowledge this risk by using our services.

4. Refund Policy

We do not offer refunds for missed classes, digital subscriptions, or membership fees. However, if you experience technical difficulties preventing access to purchased content, please contact us at info@thenachemethod.com for support. Refunds may be granted under exceptional circumstances at our sole discretion.

5. Cancellation Policy

  • If you miss a scheduled livestream class, no refunds or credits will be issued.

  • However, all livestream classes are recorded and uploaded to the On-Demand Library every Friday at noon, allowing you to take the class at your convenience.

  • If a class is canceled with short notice or the schedule changes, you will be notified before the scheduled start time.

6. Fulfillment Policy for Credit Card Payments via Stripe

We process credit card payments securely through Stripe, a PCI-compliant payment processor. We comply with all PCI standards to ensure the security of your payment information. You can learn more about PCI compliance for Stripe by reading about integration security. Our website, including our payment form, uses HTTPS and follows industry security best practices to protect against unauthorized access and card testing fraud. Your payment information is handled safely and securely when doing business with us.

7. Your Rights and Choices

You have the right to:

  • Access and update your personal information.

  • Opt out of marketing communications at any time.

  • Request the deletion of your data, subject to legal or contractual obligations.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@thenachemethod.com
thenachemethod.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.